Terms of Service

1. Acceptance of Terms

By accessing or using TickM, you confirm that you are at least 18 years old, that you have read and understood these Terms, and that you agree to be bound by them. If you are using TickM on behalf of an organisation, you represent that you have authority to bind that organisation.

2. Description of Service

TickM is a time tracking application that allows individuals and teams to log work hours, organise time by project and client, and generate reports. We reserve the right to modify, suspend, or discontinue any part of the service at any time with reasonable notice.

3. Your Account

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorised use of your account at hello@tickm.com.

You must provide accurate and complete information when creating your account and keep it up to date.

4. Subscription and Payment

TickM operates on a subscription basis with per-user pricing. By selecting a paid plan, you authorise us to charge the applicable fees to your payment method on a recurring basis (monthly or annually depending on your selection).

All fees are exclusive of applicable taxes. You are responsible for all taxes associated with your purchase.

Payments are processed securely by Stripe. TickM does not store your payment card details.

5. Free Trial

We may offer a free trial period for paid plans. At the end of the trial, your account will automatically convert to the selected paid plan unless you cancel before the trial ends.

6. Cancellation and Refunds

You may cancel your subscription at any time through your account billing settings. Cancellation takes effect at the end of the current billing period, after which no further charges will be made. We do not offer refunds for partial billing periods.

7. Acceptable Use

You agree not to use TickM to: (a) violate any applicable law or regulation; (b) infringe the rights of any third party; (c) transmit harmful, offensive, or unlawful content; (d) attempt to gain unauthorised access to any systems or accounts; or (e) interfere with or disrupt the integrity or performance of the service.

8. Your Data

You retain ownership of all data you input into TickM. By using the service, you grant TickM a limited licence to process your data solely for the purpose of providing the service to you. We will not use your data for any other purpose.

You can export your data at any time using the CSV export feature available on Team and Pro plans.

9. Intellectual Property

TickM and its original content, features, and functionality are and will remain the exclusive property of TickM and its licensors. Our trademarks and trade dress may not be used in connection with any product or service without prior written consent.

10. Limitation of Liability

To the maximum extent permitted by applicable law, TickM shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the service. Our total liability to you for any cause shall not exceed the amounts you have paid to TickM in the 12 months preceding the claim.

11. Disclaimer of Warranties

The service is provided on an "as is" and "as available" basis without warranties of any kind. We do not warrant that the service will be uninterrupted, error-free, or free of viruses or other harmful components.

12. Changes to Terms

We may update these Terms of Service from time to time. We will provide notice of material changes by email or by prominent notice within the application. Your continued use of TickM after such changes constitutes acceptance of the updated Terms.

13. Contact

If you have any questions about these Terms, please contact us at hello@tickm.com.